We’ve listed below a whole series of questions that we are asked regularly. If, however, you can’t find the answers you are looking for, please don’t hesitate to get in contact with us at [email protected]

What is patch reinforcement?

A transparent patch is either welded or glued to the inside of a punched handle carrier to reinforce the handle.

Where do I send my artwork to?

Please send to [email protected]. The best format for us is a vectored EPS file with all fonts and designs turned to outlines. We can also use a high resolution PDF if no EPS file is available.

Do you offer an artwork service?

If you need your artwork converted into a print ready format, we can help you with that. Just upload your files and email them on to: [email protected]. Converting artwork formats are free however if it`s a complex design, an minimal artwork charge will then be applied.

Do I get a proof to approve?

Yes. We will email a proof to you as a PDF Document. It will be based on the artwork you send us. The design will be positioned in the centre of the carrier bag, sized to fit the print area of the bag you have ordered. If you have asked for a particular image size and/or positioning within the print area, it will be shown on the proof. It is vital that you check the proof very carefully for content and positioning: you will be responsible for any errors if approved by you. We will advise you of any extra charge if your artwork requires a lot of studio time to get to proof and film stage.

What is process print?

A system where a colour image is separated into different colour values (cyan, magenta, yellow and black or CMYK) by the use of filters and screens and then transferred to printing plates and printed on a printing press, reproducing the original colour image. Process print is usually more expensive.

What will be origination cost for printed carrier bags?

This is a cost of printing screen, production of film or flexographic plates. The cost of origination is shown on the quote or order confirmation. There is no origination cost for repeat orders.

What is a gusset?

Some bags can have a gusset at the bottom to enable a wide product to fit in or have a gusset at the sides to help the bag open out more and enable a greater volume of items to be put in or.

What is a Micron?

The metric measurement for thickness of plastic. The rough conversion is 1 micron = 4 gauge. Mainly used with our plastic products. Paper is measured by GSM.

Do you provide samples of your products?

Yes. We can send you samples free of charge. Please email us on [email protected] with your delivery address and state the product you are after. We will then send it out by Royal Mail.

Do I get better prices for larger quantities?

Yes, the more you buy the more you save! The bigger the quantity, the cheaper the price per bag!

What are HDPE plastic bags?

High Density Polyethylene. The high density refers to the density of molecule chain in the polyethylene. More “crinkly and crackly” than LDPE.

What are LDPE plastic bags?

Low Density Polyethylene. The low density refers to the density of molecule chain in the polyethylene. It is more elastic (stretchy) and tears less easily than HDPE. It has a softer feel and is glossier than HDPE. It can be mixed with HDPE to make a blend then known as MDPE.

Do you deliver outside of the UK?

Yes we can deliver to mainland Europe but delivery costs will be higher and turnaround times can be longer. Please contact us if you wish to get your items sent to an address outside of the UK and we can provide full details for the cost and delivery timescales.

What payment methods can I use if I don’t have a credit or debit card? Can I pay by cheque?

Yes you can pay by cheque but the cheque would need to clear first, so this could delay the production of your order our preferred and easiest method of payment is a bank transfer and this is quick, easy, secure and has no extra charge involved.

How long will my order take?

Our products have different lead times. If you need your order in a hurry we do have express products available! Please call us on 020 8150 3822 to check if there is a slot in production for you.

I can’t see what I am looking for in the catalogue or on the website, can you help with this?

Yes, please let us know what item you are looking for and we will endeavour to source it for you.